Onsite Support Services

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ph3Job Summary and Mission: /h3pYou will serve as an bOnsite Support Services Team coordinator /b, joining a dynamic global team dedicated to delivering world‑class IT solutions and support. In this role, you will cater to the technology needs of a leading American multinational corporation specializing in bheating, ventilation, and air conditioning (HVAC), refrigeration, and fire and security equipment /b, headquartered in Florida. Your work will ensure seamless operations, robust infrastructure, and exceptional service quality across diverse environments. /ppTo empower operational excellence by providing reliable, innovative, and customer‑focused IT field services that enable our client to maintain safety, comfort, and efficiency worldwide. /ph3Summary of Key Responsibilities /h3pThe Onsite Support Services Engineer plays a critical role within the team, actively collaborating with colleagues to share knowledge, resolve complex issues, and contribute to projects. This position requires the ability to assess priorities based on business impact, deadlines, and associated risks, ensuring timely and effective delivery of infrastructure solutions that support organizational objectives. /ph3Position responsibilities: /h3ulliAct as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity. /liliCoordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications. /liliPerform hardware installation and configuration for IT and OT equipment.



/liliAdhere to Incident Management and Request Fulfillment processes. /liliInvestigate, diagnose, and resolve Level 2 incidents; escalates unresolved issues as per SLA. /liliTrack and report incident status, ensuring timely communication and resolution. /liliExecute Install, Move, Add, Change (IMAC) requests, including pre‑work, installation, testing, and user orientation. /liliMaintain accurate asset inventory in CMDB, perform audits, and manage lifecycle activities from procurement to disposal. /liliConduct daily stand‑ups, weekly reviews, and quarterly audits for compliance and continuous improvement. /liliProvide KPI tracking, CSI plans, and monthly trend analysis using AI‑driven analytics. /liliDeliver hands‑on support for LAN/Wi‑Fi infrastructure, server rooms, and data center operations. /liliTroubleshoot network‑attached and locally attached devices, handheld devices, and shop floor equipment. /liliEnsure adherence to Customer’s security, compliance, and safety guidelines, including PPE requirements. /liliProvide training and maintain compliance reports. /liliManage Azure AD objects, including creation, modification, troubleshooting, and periodic audits. /li /ulh3Education /h3ulliBachelor’s degree,



or at least 3 years of relevant working experience as Field Services Engineer /li /ulh3Required Skills, Knowledge Abilities /h3ulliTechnical Expertise /liliStrong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices. /liliProficiency in LAN/Wi‑Fi diagnostics, server operations, and hardware/software installation. /liliFamiliarity with Active Directory and Azure AD object management. /liliProcess Governance /liliKnowledge of ITIL processes (Incident, Request, Change, Knowledge Management). /liliExperience with CMDB tools (preferably ServiceNow) and asset lifecycle management. /liliAnalytical Automation /liliAbility to leverage analytics and automation tools for proactive support and trend analysis. /liliCompetence in identifying process inefficiencies and implementing improvements. /liliCommunication Collaboration /liliStrong coordination skills with cross‑functional teams, OEMs, and third‑party vendors. /liliEffective reporting and documentation capabilities. /liliCompliance Safety /liliUnderstanding of security protocols, compliance standards, and factory safety requirements. /liliPreferred Qualifications /liliExperience in manufacturing IT environments. /liliFamiliarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems. /li /ulh3Beneficial Skills, Knowledge Abilities (Good To Have) /h3ulliKnowledge of/experience with Cisco Meraki /liliKnowledge of/experience with Amazon Web Services (AWS) /liliService Now ticketing tool experience /liliManufacturing domain experience /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7grx82