Service Digitalization Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gryt1

ph3About BYD /h3pOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. /ppBYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. /ph3Key Responsibilities /h3ullipRequirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions. /p /lilipSystem Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc. /p /lilipData Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations. /p /lilipTraining and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems. /p /lilipContinuous Improvement and Innovation:



Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction. /p /li /ulh3Qualifications /h3ullipBachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields. /p /lilipWorking language is English. Fluent Mandarin speaking is a plus. /p /lilip5+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry. /p /lilipProficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis. /p /lilipFamiliarity with REST API, SOAP, and other interface development and system integration technologies. /p /lilipStrong project management skills with the ability to ensure timely delivery of cross-departmental projects. /p /lilipExcellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress. /p /li /ulh3Why Join Us? /h3ullipOpportunity to work in a dynamic and innovative industry. /p /lilipCompetitive salary and benefits. Exposure to global automotive trends and strategies. /p /lilipA collaborative team environment that fosters professional growth. /p /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gryt1