ppAt bAlfaDocs /b, we're on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. /ppWe take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone's contributions are valued. We're driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. /ppAs an bOnboarding Specialist /b, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.br/You will:br/ /pulliGuide customers through the onboarding journey, from kickoff to successful adoption. /liliUnderstand each practice's workflows and recommend best practices to improve productivity and profitability. /liliDeliver engaging training sessions for doctors, secretaries, and practice managers. /liliManage onboarding projects, coordinating milestones, timelines, and stakeholders. /liliSet clear expectations, proactively identify risks, and remove adoption blockers. /liliHandle challenging conversations with confidence, maintaining customer trust even in difficult situations. /liliCollaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience. /liliAct as the voice of the customer, sharing insights to continuously improve our product and onboarding experience. /li /ululli1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales. /liliExcellent communication, presentation, and active listening skills. /liliStrong stakeholder management and conflict resolution skills.

/liliAbility to manage multiple projects while staying organized and focused on priorities. /liliCustomer-centric mindset with strong problem-solving abilities. /liliAbility to influence customers through a consultative approach and build long-term trust. /liliOwnership, resilience, and a proactive attitude. /liliPassion for technology and digital transformation. /liliExperience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar). /liliNative Italian and fluent English (C1). /liliBased near Munich or Milan, or willing to relocate. /li /ulh3bAdministrative Info: /b /h3ullibContract /b: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term. /lilibSalary range /b: 30K-32K + premio /lilibLocation: Milan /b, Italy (Via Eritrea n. (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 bMonaco di Baviera /b /lilibOffice Model: /bHybrid Mode 3 days in the office, 2 days remote /lilibWorking hours /b: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break /lilibTrial Period /b: 30 days /lilibStart Date /b:Starting September 2026 /li /ululliEquipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. /li /ululliBonus for paid English or German language courses. /liliTraining courses, books, workshops, and team-building activities for personal and professional growth. /liliPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. /liliRegular company reunions (yearly meetups, Christmas dinner) /liliSnacks and fruit always available in the office, along with good beer at the end of the week. /li /ulh3bSelection Process /b: /h3olliCall with Talent Acquisition (30 min) /liliInterview with Team Leader Head of CS (60 min) /liliJob Offer /li /ol /p #J-18808-Ljbffr

Customer Onboarding Specialist - (Italian Speaking) - (He/She)

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