Senior Information Technology Assistant, Brindisi

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Org. Setting and ReportingThe Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. The United Nations Office of Information and Communication Technology's Enterprise Solutions Service (OICT/ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN. This position is located in the Enterprise Solutions Service, Office of Information and Communications Technology (OICT/ESS), hosted by UNLB and located in Brindisi, Italy. The incumbent reports to a Senior Information Systems Officer. OICT is committed to achieving a ***** gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements. ResponsibilitiesUnder the direct supervision of a Senior Information Systems Officer and overall guidance of the Chief, Enterprise Solutions Service, the Senior Information Systems Assistant will be responsible for the following duties: Server Operations and Administration • Provides full range of technical assistance and team supervision in the area of server operations and administration. • Plans, schedules, and coordinates the work of the team. • Distributes work assignments to members of the team and monitors progress. • Provides guidance and training to new/junior staff. • Oversees the installation, configuration, testing and deployment on premises or in the cloud of server hardware and software • Oversees the administration, operation, technical support, and monitoring of server systems. • Undertakes complex troubleshooting of server systems • Liaises with other groups of OICT and the user Departments for maintaining the efficient and reliable operations of server systems. • Ensures 24x7 operations and monitoring of assigned systems. • Identifies the need for new systems or re-engineering of the existing systems. • Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards • Implements backups of servers following standard backup procedures. • Collects various statistics on the performance and reliability of server systems, and produces pertinent reports. • Designs and establishes internal databases and files. • Writes and maintains the documentation of server systems, pertinent to operations and system administration. • Performs other related duties as required. Custom Software Solution Deployment and Support • Supervises a team of installation or support staff.



• Ensures that calls or service requests are logged and tracked in the automated tracking system with minimum delay. • Acts as problem escalation point for staff at lower levels. • Diagnoses and resolves more complex hardware, software, or connectivity problems with minimum delay. • Escalates problems/tasks to the appropriate parties in accordance with established procedure. • Designs and implements solutions for simple problems. • Assists in research and resolution of more complex problems. • Keeps abreast of developments in technology both in the UN and in the industry in general. • Provides orientation and training to technical staff. • Draft end-user and/or technical documentation. • Generates workload and performance reports on a regular basis. • Assists in the design and continuous improvement of the automated tracking system. • Performs other related duties as required. Physical Requirements • May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis. • May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends. • May be required to visit user's premises to resolve problems on their servers or desktop PCs. • May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower. Other • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures. Competencies• PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support.



Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. • ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. • TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. EducationHigh school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience. Job - Specific QualificationNot available. Work ExperienceA minimum of 10 years (or 8 years if graduated with a first-level university degree) of progressively responsible experience in information technology or related area is required. A minimum of 7 years supporting hosting of custom applications serving an international audience like UN peacekeeping operations, special political missions, humanitarian operations, or other complex field-based international organizations, is required A minimum of 7 years managing servers and Virtual machines on-premises and on Azure, using infrastructure as code and CI/CD is required. A minimum of 6 years of experience writing CI/CD pipelines for Azure DevOps is required. At least 2 years of experience in developing, implementing, testing, and maintaining Disaster Recovery Plans is required. At least 2 years of experience writing web applications using C# is required Experience with cost management and optimisation on Azure Cloud is desirable Experience of information security (Authentication, Identity management, compliance) is desirable. Experience with machine learning is desirable. 1 year or more of experience in data analytics or related area is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult for details).

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