About Cellebrite
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Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world.
Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyse and share digital evidence in legally sanctioned investigations while preserving data privacy.
Thousands of public safety organisations, intelligence agencies and businesses rely on Cellebrite's solutions—available via cloud, on?premises and hybrid deployments—to close cases faster and safeguard communities.
Learn more at or is your mission?
Cellebrite is seeking an experienced Technical Support Engineer based in Italy, with a strong technical background and hands?on experience, to support customers and sales activities across the EMEA region.
This role requires full ownership of customer technical issues from initial investigation through to resolution.
The position involves hands?on troubleshooting, direct customer engagement, and on?site support when required.
Key Responsibilities
Provide Level 2 technical support via phone, email, chat, video sessions, and on?site visits
Own and manage customer issues end to end, from diagnosis through to resolution and closure
Support customers across Italy and EMEA, including on?site engagements when required
Troubleshoot complex issues across servers, storage, networking, cloud, and application layers
Document and manage cases using CRM/ticketing systems

Communicate effectively with customers and partners throughout the support lifecycle
Collaborate with internal teams, including Sales and Engineering, to resolve issues
Meet defined SLAs and KPIs while maintaining strong customer satisfaction
Contribute to continuous improvement of support processes and knowledge sharing
Work flexibly in line with business needs
Requirements
Strong hands?on experience with Windows and Linux server environments
Experience troubleshooting across application, OS, and infrastructure layers
Knowledge of iOS and Android ecosystems
Experience with CRM/ticketing systems
Strong problem?solving skills with full ownership of technical issues
Excellent communication and customer?facing skills
Ability to work independently in a fast?paced, customer?driven environment
Fluent Italian and English (written and spoken)
Additional European languages are a plus
Desirable / Nice to Have xysqume
Understanding of SQL, Python, APIs, or data structures (e.g. hex?based data)
Background in digital forensics or relevant certifications
Experience with Cellebrite or similar forensic tools
Familiarity with law enforcement or forensic environments
Additional Information
Must be eligible for, or able to obtain, Security Check (SC) clearance
Hybrid working model in Italy
Regular travel required across Italy and the wider EMEA region
Equal Opportunity Statement
Cellebrite is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Technical Customer Support Engineer - Italy

Addetta alle Vendite Calzature - Roma Eur

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