Technical Call Center Specialist Subs

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gtcue

Our CompanyTechnogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health.
By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries.
It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney **** to Milano Cortina ****.
Consulti la panoramica del ruolo qui sotto.
Se è protetto/a di possedere le giuste competenze ed esperienze, si candidi oggi stesso.
Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams.
In that case, you have the right spirit to join Technogym because you have the IMBESTIO!
You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy.
Move with us for a better world!
Your RoleIf you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you!
One of Technogym's goals is to satisfy 100% of our customers and end-users.
Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.
We are looking for an energetic, results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, always striving for customer satisfaction through professional expertise.
In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.
Your ImpactGuarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers




Handle support requests originating from clients and transfer the necessary parts order to the back office
Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
Guarantee product data collection from the market
Manage the collection of feedback data related to products
Proactively support CATs to keep support costs down
Effectively record and manage incoming cases (technical issues and queries) and customer complaints
Act as the first line for troubleshooting and timely escalation to meet customer SLA's
Interact with service teams to ensure timely resolution of issues in line with Customer SLA's
Always maintain data accuracy within the working systems
About YouIdeally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical.
You are customer-focused and able to adapt to different personality types.
What you should bring1-3 years' experience in a call center environment or in a customer service support role
High School Diploma or Bachelor's Degree
Strong phone and verbal communication skills along with active listening skills
Knowledge of customer service practices and principles
Familiarity with CRM systems
Ability to multi-task, set priorities and manage time effectively
Compensation DataWe believe great work deserves great recognition.
For this role, we offer an annual gross salary (RAL) between €35,000 and €45,000, based on your level of experience, technical skills, and scope of responsibilities, in accordance with the applicable National Collective Labour Agreement (CCNL Metalmeccanici).
On top of that, joining Technogym means being part of a culture where your growth, wellbeing, and impact truly matter.
Technogym is an Equal Opportunities EmployerTechnogym is an equal opportunities employer, in compliance with Italian Legislative Decree no. ******** (Code of Equal Opportunities) and Law no. ******** on gender equality certification.
xysqume Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gtcue