It Account Manager (M/F/D)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gtr48

ppbLet's do IT!
/b /p pThe companies of the Würth Group are key and strategic customers of Würth IT.
They operate in complex international environments characterized by sophisticated organizational structures, multiple ongoing transformation programs, and a broad and continuously evolving IT landscape.
/p pTheir ecosystems include, among others, CRM and ERP solutions, e-commerce and online shop platforms, PIM systems such as STEP, and many other IT products and services that are critical to business operations.
Their vision is clear: to leverage IT as a competitive advantage that supports business growth, efficiency, and innovation.
/p pTo manage these partnerships, we are not looking for someone who simply coordinates operational requests.
We are seeking a professional who can understand business priorities, influence decision-making, and build strong, long-term relationships with stakeholders.
/p pAs an bIT Account Manager /b, you will serve as the strategic point of contact between Würth IT and the companies of the Würth Group.
You will be more than just an intermediary: you will act as a trusted advisor and driving force, helping to shape priorities, guide decisions, and deliver tangible business value to the customer.
/p h3Responsibilities /h3 ul liManage the strategic and operational relationship between Würth IT and the companies of the Würth Group, acting as the primary point of contact for business IT needs.
/li liBuild strong partnerships with both IT and business stakeholders, gaining a deep understanding of priorities, objectives, and key processes across the various Group companies.




/li liIdentify and translate business needs and opportunities into concrete IT solutions, promoting a proactive and value-driven approach.
/li liEnsure the effective delivery of IT services by monitoring quality, timelines, performance, and compliance with agreed Service Level Agreements (SLAs).
/li liCoordinate teams, service managers, and cross-functional projects, fostering communication and collaboration across different functions.
/li liManage issues and escalations, defining priorities and ensuring the availability of the resources required to support business operations.
/li liAnalyze service KPIs and performance metrics, driving continuous improvement initiatives and supporting the ongoing evolution of the partnership between Würth IT and the companies of the Würth Group.
/li /ul h3Requirements /h3 ul liBachelor's degree in Business Informatics, Computer Science, Business Administration, or an equivalent qualification.
/li liAt least 3 years of experience in Account Management, Client Management, or Demand Management roles within an IT environment, preferably in internal IT organizations or Shared Services Centers.
/li liStrong knowledge of IT services, project management, SLAs,



and escalation management processes.
/li liExcellent stakeholder management and business relationship skills, with the ability to translate business requirements into IT solutions while effectively engaging with technical counterparts.
/li liProactive mindset and strong customer orientation, with the ability to anticipate needs and opportunities while building trusted, value-based relationships over time.
/li liExcellent command of Italian, German, and English.
/li /ul h3Nice to have /h3 ul liExperience in commercial environments or organizations with a strong sales-driven culture.
/li liITIL certification or knowledge of similar IT Service Management frameworks.
/li liKnowledge of and hands-on experience with Microsoft Dynamics CRM.
/li /ul h3We offer /h3 ul liThe opportunity to work with a highly qualified and motivated team.
/li liInvolvement in international projects within the Würth Group.
/li liFlexible working hours and hybrid work arrangements with up to three days of remote work per week.
/li liCompetitive compensation package including a variable bonus component.
/li liCompany performance premio convertible into a wide range of welfare and benefit options.
/li liContinuous training and the opportunity to obtain company-sponsored certifications.
/li liMeal vouchers, accident insurance, and supplementary health insurance.
/li liA young and dynamic working environment that regularly promotes employee events such as sports activities, informal dinners, cultural visits, and more.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gtr48