Senior Technician (ICT Systems)
Pubblicato il 18-08-2026 - Enterpryze Consulting in Catania
- Higher vocational training in a relevantdiscipline with 2 years post-related experience. Or a secondary educationalqualification with 4 years post-related experience
- Detailed knowledge of Local Area Network (LAN)and Wide Area Network (WAN) communications, router/switch based networks androuting protocols, with specific expertise on Cisco products and technologies
- Ability to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressureconstraints
- 2+ years recent practical experience within a CISService Operations environment
- 2+ years recent practical experience ofconfiguring, installing and troubleshooting industry standard desktop Windows OperatingSystems and Microsoft Office applications
- Recent working knowledge of TCP/IP Protocols andStandards
DesirableQualifications/Experience:
- Knowledge of policy, procedures, and organisationof NATO CIS
- Experience in maintaining and operating NATOcrypto equipment
- Experience in working in a Service Deskenvironment
- Certification or qualification in PC hardwarerepair and configuration
- Formal training in Local Area Networks (LAN)
- Prior experience of working in an internationalenvironment comprising both military and civilian elements
- Knowledge of NATO responsibilities andorganization, including Allied Command Operations (ACO) and Allied Command Transformation(ACT)
DUTIES/ROLE:
- Execute assigned work orders,
often under thedirection and guidance of centralised services, to provide local interventionto assure SLA targets are sustained
- Install and configure Desktop Services
- Install, operate, protect, maintain and supportall local Voice and Data communication, Network, Audio/Video and VTC equipment
- Install, operate and maintain Routing andSwitching equipment, VoIP and VTC infrastructures and circuits
- Perform advanced analysis and troubleshooting ofDesktop, Communications and Network Services, in support of incident managementprocesses
- Perform testing and evaluation of supportedhardware and software (firmware and drivers)
- Perform Incident Support Request lifecycleservices affecting end-users (i.e. creating, reporting, tracking, resolving andclosing Incidents)
- Support team members through collaborativeactions to enhance the customer experience
- Perform corrective actions, under direction ofthe Branch Head, to support Problem Management
- Contribute to recommendations to the ContinuedService Improvement, and/or procurement processes for Operations and Maintenance(O&M;) of approved equipment
- Take part in a Duty Support Shift, which mayoperate on a 24/7 basis
- Deputise for higher-grade staff, if necessary
- Perform other duties within the NCI Agency's areaof business as may be required
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