Front Office Manager
Pubblicato il 18-08-2026 - Hospitaliti in Merano
ph3Role Overview /h3pAs the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality. You will lead and inspire the front office team to deliver flawless service, foster a welcoming atmosphere, and create memorable experiences for our international guests. /ph3Responsibilities /h3ulliOversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning. /liliLead and motivate the front office team, providing training, performance feedback, and professional development opportunities. /liliEnsure seamless guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally. /liliManage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction. /liliCollaborate with other departments to ensure personalized and exceptional service for every guest. /liliHandle VIP guest arrivals and special requests with discretion and attention to detail. /liliMonitor and improve service standards, implementing best practices to exceed guest expectations. /liliManage front office budgets, schedules, and reports, ensuring operational efficiency. /liliUphold the hotel’s reputation by maintaining a high level of professionalism,
confidentiality and integrity. /li /ulh3Qualifications /h3pExperience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential. Experience with Leading Hotels of the World standards is a strong advantage. /ph3Languages /h3pFluency in English, Italian, and German is required; additional languages are a plus. /ph3Skills /h3ulliOutstanding leadership and team management skills. /liliExceptional communication and interpersonal abilities. /liliStrong problem-solving and decision-making capabilities. /liliProficiency in property management systems and office software. /li /ulh3Personal Attributes /h3ulliA guest-focused mindset with a passion for luxury hospitality. /liliPolished, professional appearance and demeanor. /liliAbility to stay calm and composed in high-pressure situations. /li /ulh3What We Offer /h3ulliThe opportunity to lead a dynamic and dedicated team in one of Europe's most exclusive luxury retreats. /liliA multicultural working environment with guests from around the world. /liliProfessional growth opportunities and training tailored to luxury hospitality standards. /liliCompetitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels. /li /ul /p #J-18808-Ljbffr