Desktop Engineer

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Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support ServicesPC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move ProjectsGood technical knowledge of Windows operating system (Windows 10 and 11)Knowledge on Microsoft Office 2016 (Office 365)Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleAbility to perform remote troubleshooting and provide clear instructionsExperience in Handling Windows Imaging ProjectExperience in software development, processes, and methodsGood knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.Ability to co-ordinate and interact with various teams to arrive at a quick resolution.Ability to organize workload for effective implementation.Ability to interact effectively at all levels with sensitivity to cultural diversityAbility to adapt new product support as organization evolves.Knowledge on SCCM and Intune administrationKnowledge on mass OS deploymentsExperienced in maintaining multiple OS image and hardware modelsExperience in Microsoft's OEM Pre-installation Kit (OPK) toolsKnowledge of PXE and DHCP functionalityJob DescriptionTechnical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support ServicesPC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves.



Hands-on Office Move ProjectsGood technical knowledge of Windows operating system (Windows 10 and 11)Knowledge on Microsoft Office 2016 (Office 365)Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleAbility to perform remote troubleshooting and provide clear instructionsExperience in Handling Windows Imaging ProjectExperience in software development, processes, and methodsGood knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.Ability to co-ordinate and interact with various teams to arrive at a quick resolution.Ability to organize workload for effective implementation.Ability to interact effectively at all levels with sensitivity to cultural diversityAbility to adapt new product support as organization evolves.Knowledge on SCCM and Intune administrationKnowledge on mass OS deploymentsExperienced in maintaining multiple OS image and hardware modelsExperience in Microsoft's OEM Pre-installation Kit (OPK)



toolsKnowledge of PXE and DHCP functionalitySoft Skills:Strong interpersonal skillsGood documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Able to handle unforeseen situationsExcellent problem-solving and multitasking skillsHigh level of acceptanceCan drive value and its methodologyProven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.Experience in the management of multi-discipline teams in distributed locationsDemonstrable results in a business customer facing role, with a track record of deliveringResponsibilitiesBulk refreshes (smarthands GLOPAS)Refresh PC support with individual userManagement of existing Recycle cages at Customer sitesManagement of any existing Loaner lockers at Customer sitesCoordination for Laptop provisioning to New startersLaptop configuration for New startersAssist with Problems - driver updates/patching/firmwareBTO requirementsAsset managementCoordinate Asset repair and Break-fix with equipment providerHardware storage utilizing Customer's on-site storage provisionsCouriers/packaging utilizing Customer's on-site courier/packaging serviceCommunicate designated points of contact at each site from Facility ManagementCoordinate goods receipt with on-site Facility ManagementCoordination and getting on-site assistance from Facility ManagementDesk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handlingCoordinate Ordering with Equipment/Service ProviderCoordinate Returns with Equipment/Service Provider#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gwdpf