WordLift is hiring a Technical Customer Success Manager (AI & SEO) to own the delivery of complex AI-powered SEO projects for global enterprise clients, while driving retention and commercial growth across a portfolio of strategic accounts.
WordLift works with Fortune 500 companies and global brands to improve how content is found and understood online. We combine AI and semantic technologies to improve digital performance.
This role is for someone who can manage and deliver complex technical projects involving AI-powered SEO for our clients, ensuring they receive world-class service – while also serving as a senior partner to leadership on the operational transformation of our Customer Success model, bringing structured execution and automation to how our team works.

What You'll Do
As a Technical Customer Success Manager (AI & SEO), you will:
Own project delivery end to end – Manage complex technical projects from kickoff to completion for enterprise clients. Define scope, timelines, and success criteria.

Translate requirements into clear execution plans and keep delivery on track across technical and content teams.
Be the AI SEO authority in the room – Conduct and oversee technical SEO & GEO audits, on-site analysis, structured data implementation, and entity optimization. Advise clients confidently on AI-powered search strategies.
Deliver structured data and knowledge graph projects – Work hands-on with WordLift's AI infrastructure to configure, validate, and improve how client content is represented in knowledge graphs and consumed by search engines and LLMs.
Shift clients from execution to self-sufficiency – Evolve client relationships from done-for-you delivery toward strategic advisory. Help clients become capable, independent users of WordLift's AI infrastructure while maintaining strong retention and account health.
Identify and surface commercial opportunities – Spot upsell and cross-sell opportunities as a natural outcome of deep account knowledge. Partn

Technical Customer Success Manager

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