Field Service Engineer
Pubblicato il 18-08-2026 - Stryker in Firenze
As Field Service Engineer you will be responsible for the repair and preventative maintenance of Stryker products in the Medical division, ensuring compliance with the quality system and manufacturer specifications. You will provide technical support and documentation to internal and external customers.
Geographical area: Tuscany
Responsibilities
- Repair and inspect Stryker electronic/mechanical products (hospital beds and stretchers, ambulance stretchers, defibrillators).
- Perform annual inspection and calibration according to the MDR, at the customer's site.
- Use software and technology tools to properly document and archive technical reports of performed activities and access technical information.
- Assist the Quality Department/customer with any product recalls, field safety alerts, and field action notices.
- Fulfil service contracts with scheduled maintenance.
- Provide technical training to internal and external personnel.
- Perform installation of Stryker systems at the customer's site.
- Perform software and hardware updates.
- Provide technical support to internal (sales team) and external customers
- Efficient and comprehensive documentation of service activities for internal and external use
- Ensure billing for services provided and contribute to achieving sales goals
- Ensure the traceability of all Stryker products in the field through reporting tools.
- Ensure excellent follow-up on all customer issues.
- Schedule customer visits in collaboration with the sales team or customer service
Working Conditions
- Work will take place in a variety of settings, including the shop floor, hospitals, and various customer sites.
- Field Service Engineers will interact with key customers and stakeholders, including hospital staff, clinical engineering staff and managers, maintenance personnel, procurement, and purchasing personnel.
- Travel will be regular within the defined region, and travel expenses will be covered according to Stryker's standard travel