Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gxbsn

Why join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. CUSTOMER SERVICE Assistance to Knoll Studio Dealers and sales reps - pre/post sales
- product information (prices, technical features, estimated delivery times,...)
- information on orders in progress (production status, delivery...)
- request prices and feasibility of custom products
- onboarding new customers
- Repairs and spare parts
- samples Order entry: - Creation of master data
- Order entry Order management
- Management of the procedures following the order entry (order changes, delivery times, customer material management)
- Bridge with planning, technical office, local logistics, accountancy, marketing
- Request / preparation of special certifications
- Preparation of export documentation Complaints and disputes management
- complaint analysis:



collection of information and material necessary to arrive at an accurate description of the problem reported by the customer.
- Bridge with the factory / sales to identify the best solution to resolve the customer's complaint
- Follow up of the complaint resolution with the customer / sales rep
- diploma or three-year degree in languages
- Fluent in Italian, English, and German
- At least 5 yrs experience in a customer service role in the furniture industry or logistic
- Strong written & verbal communication
- Exceptional customer service skills
- Problem solving approach
- Relationship builder & the ability to influence without authority
- Attention to detail
- used to a fast paced environment Who We Hire? Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. .

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gxbsn