Italian Customer Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gxl66

Location: Lisbon, Portugal Work Model: Remote,
Portugal-based Employment Type: Full-time Language Requirement:
Italian and English About The Role We are hiring an
Italian-speaking Technical Customer Support Specialist for a tech
customer service project based in Portugal . In this role, you will
provide customer support in Italian and English , assist users with
technical inquiries, resolve customer issues, document cases
accurately, and help turn challenging situations into positive
customer experiences. This is a remote position , but candidates
must be based in Portugal or willing to relocate. Relocation
support is provided for eligible candidates. Responsibilities
Provide technical customer service and support Identify,
troubleshoot, and resolve customer issues efficiently Handle
customer inquiries and complaints with professionalism, empathy,
and patience Clearly explain technical solutions to customers Track
customer issues and ensure accurate documentation Follow up on




cases until resolution Maintain a positive customer experience and
build customer loyalty Requirements Fluent in Italian and English
Tech-savvy and comfortable handling technical inquiries Strong
communication skills Good problem-solving ability and quick
thinking Detail-oriented and able to track issues properly
Empathetic, patient, and customer-focused Able to stay calm and
focused in high-pressure situations Previous customer service
experience is preferred Previous sales experience is a plus, but
not mandatory Benefits Competitive Salary Remote work model, based
in Portugal Relocation support provided Interested candidates are
welcome to apply by submitting their updated CV to
(email hidden) Only candidates fluent in both Italian
and English and currently based in Portugal or EU passport holders
open to relocation will be considered.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gxl66