Technical Helpdesk Agent (Internship)

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**Company Description**
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. **Job Description** Technical Helpdesk Agent** **40 hours per week, Monday-Friday** **Rome, hybrid**
**Internship** **Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!** MSX is looking for a proactive and enthusiastic Technical Helpdesk Agent to join our team in Rome. **The Role** As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be: - Provide diagnostic support
- Analyze and understand technical issues and provide relevant recommendations
- Offer explanations and insights on diagnostic procedures and the technical literature published by the Client
- Ensuring customer satisfaction and manage follow-ups
- Optimize follow-up processes to improve customer satisfaction **What’s in it for you?** At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: - Competitive salary
- Company laptop and phone




- Lunch voucher
- Internal parking **Working pattern**: - Internship (stage)
- 40 hours per week
- Monday - Friday
- Rome - hybrid **Qualifications**
We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Technical Helpdesk Agent has a Bachelor’s degree in Mechanical Engineering or similar, as well as: - Computer literacy, especially MS Office
- Fluent level of English
- Previous experience in contact with customers is considered a huge plus
- Great problem-solving and communication skills
- Experience of planning complex schedules of activities **Additional Information**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: - Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gxq59