Regional Customer Service Leader
Pubblicato il 18-08-2026 - Momentive in Milano
Job Title:
Regional Customer Service Leader Summary:
Momentive is searching for a driven Customer Service Leader to enhance our customer satisfaction and operational excellence. You will lead and develop our Customer Service Managers, shaping policies and identifying growth opportunities to improve service delivery and support Momentive's business goals. In this role, you will mentor managers, refine customer service policies, and provide training to boost team performance. You will also monitor metrics, ensure compliance with company standards, and contribute to projects that standardize and improve our Order-to-Cash process and overall service capabilities. This position provides the flexibility for up to two days of remote work per week. Responsibilities Include:
- Strategic Vision and Alignment: The position requires working closely with Regional Commercial, Supply Chain, and Quality teams to ensure cross-functional collaboration, alignment with the overall strategic vision of the organization, and adequate business performance.- Stakeholder Engagement: Actively engage with Regional key stakeholders (Supply Chain, Regional Segment Leaders, Quality, Product Management, etc.) to gather insights and feedback that can contribute to strategic decisions.- Risk Management: Identify potential risks to the CS operations and develop strategies to mitigate these risks. This includes ensuring compliance with industry regulations and maintaining high standards of quality and safety.- Responsibilities consist of supporting & mentoring the CS Managers and providing guidance to ensure performance.- Regional Leader will foster a positive work environment that encourages teamwork and professional development.- Lead, coach, and support the professional development of talents identified in the CS team.- Continuous Improvement:
Encourage and lead initiatives of continuous improvement within the CS organization. This could involve improving processes, automation, and fostering a culture of operational excellence. Drive efficiency and engagement for a successful achievement of goals and KPIs. ( MOS ).- Close liaison with the other Regional Functional Leaders (Sales, Supply Chain ) regarding projects.- Close follow-up on any issues affecting customer delivery and OTIF (on time in full).- Acting as a Role Model for direct reports and the organization (work ethic, behavior, _I CARE,_ compliance )- Coach, support & develop the managerial team to emphasize customer focus, leadership skills, supply chain, and business acumen competencies that will maximize performance.- Deploy the MOS approach and actions by using the set of tools, meetings, and behaviors necessary to deliver results (process improved)- Other duties ass assigned Qualifications: The following are _required _for the role- Master's degree or equivalent education and experience.- Fluent in Italian and English.- Leadership: Excellent communication and collaboration skills; being robust in both verbal and written communication; able to connect effectively at different levels; Emotional Intelligence; change and conflict management skills. Keeping the highest Integrity and Safety standards.- Being a motivator:
living and breathing say-do values and having the ability of one-level-up/across thinking and acting. Ability to inspire and develop team members to reach their full potential.- Functional: Highly proficient with business as well as supply chain, specifically in planning and logistics. Excellent knowledge of Order to Cash process; Master in SAP; customer-focused.- Strategy: fully embrace the company's culture and values, understand business practices, and long-term business strategy; analytical thinker.- Ability to work in a dynamic and growing environment. The following are preferred for this role:
- 3+ years of Supply Chain managerial experience.- Experience in the Chemical Manufacturing sector.- CI/Six Sigma /Lean solid Project Management experience.- Knowledge of a third EU language is preferred. LI-Hybrid LI-NK1 What We Offer: At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. _#BePartoftheSolution_ About Us: - Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an