Junior IT Support Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gxuy9

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 35,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E;, Procurement, and more. We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices. What you’ll do
- Office based role only
- Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
- Escalate issues to appropriate teams within IT as needed.
- Manage incoming helpdesk tickets and assign appropriately.
- Hardware and software support for the end-user community.
- Provide touch support to the Network team for network troubleshooting **Qualifications**
- Good IT level skills around supporting workstations, Windows 10, 11. Office 365
- Good communications skills
- Manage and support workstation software and hardware infrastructure




- English language proficiency
- Italian language proficiency must.
- At Minimum 1-2 years’ experience working in a similar IT support role **What we can offer**: - Compelling package
- Work in dynamic environment engaging with local and global companies.
- Benefits & flexible working hours, hybrid work options.
- Internal trainings will be provided together with detailed onboarding agenda.
- Access to learning platforms
- Staff and team events LI-FC LI-Hybrid **Additional Information** **Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP) **About NIQ** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook **Our commitment to Diversity, Equity, and Inclusion

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gxuy9