Customer Excellence

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gy0a0

Plose Sistem Service Spa, part of the 360PAYS Group, is a company operating in the international mobility and transportation services industry. The company offers integrated solutions for the road transport, including toll and parking management, tunnels, ferry and train bookings, VAT and excise tax refunds, and fuel cards.

The Group has operational offices in several countries and approximately 700 employees, with a European network focused on service and quality.

Job description

For our operational office in Bressanone, we are looking for a Customer Excellence – Front Office to join our Customer Excellence - Front Office Team.

The candidate will work in a multicultural and international environment, supporting customers and internal stakeholders while ensuring an excellent customer experience.

The role reports directly to the Customer Excellence Manager and the main responsibilities will include:

Managing customer requests via e-mail and phone within agreed timelines

Supporting customers in the activation and management of services and contracts





Ensuring accurate and timely communication with customers and providers

Cooperating closely with Back Office, Sales Team and other internal departments

Monitoring requests, complaints and escalations until resolution

Updating customer information and documentation in internal systems

Managing front office administrative and operational activities

Ensuring a proactive, professional and customer-oriented approach in all interactions

Profile

Previous experience in Customer Service, Front Office or similar roles

Excellent communication and interpersonal skills

Customer-oriented mindset and problem-solving attitude

Ability to manage multiple tasks and priorities

Ability to work in a dynamic and fast-paced environment

Good English language skills, both written and spoken

German language skills will be considered a plus

Good knowledge of MS Office (Word, Excel, Outlook)

Attention to detail

Structured and o

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7gy0a0