Customer Success Manager
Pubblicato il 18-08-2026 - Salesforce in Napoli
- The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform
- This role functions as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations
- The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems
- In the 'Agentic Era,' the Marketing & Commerce CSM serves as a Strategic Partner who is truly 'at home' in the digital-first world
- You speak the customer's language-fluently discussing ROAS, conversion funnels, and omnichannel orchestration-while navigating industry-specific challenges like peak-season scaling and privacy shifts
- Your primary impact comes from your ability to translate complex business goals into a seamless customer journey across Marketing & Commerce
- You act as a domain authority who understands that technology only succeeds when it is grounded in a deep understanding of the customer's business challenges and market trends
- Customer Accountability and Value Alignment
- Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
- Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
- Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer
- Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer
- Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks
- Use internal resources to increase