Entry-level User Support Specialist Space Sector
Pubblicato il 18-08-2026 - Etinars in Brindisi
**WHO WE ARE**:
Etinars is a **values-focused** company with **multi-year experience**, specialised in the recruitment of professionals for **niche markets**, managing the **full life-cycle** of specialist and **executive-level hires**.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering **robust**, **enduring connections** built upon **trust** and **transparency**.
Our approach ensures a **swift journey**, leading you hand in hand towards signing your next **career step**. **WHAT WE ARE LOOKING FOR**:
**Entry-Level User Support Specialist | Space Sector**:
Join our client’s **international team** in **Rome (Anagnina Area)**, supporting **user support**, **data access**, and **account management** activities within programmes linked to **European institutions** and the **space sector**. Our client is a trusted leader in **Space Services**, with a proud history spanning over **55 years** and a track record of supporting more than **50 space missions** for world-renowned agencies such as **ESA** and **NASA**. Their expertise covers the entire **space lifecycle** - from **satellite testing** and **launch services** to **spacecraft operations**, **space surveillance**, and **data management** - making them a key partner in advancing national strategies and driving innovation in the **New Space era**. We are looking for a **proactive**, **customer-oriented**, and **early-career** U**ser Support Specialist**with excellent **written English**, strong **communication skills**, curiosity and a genuine willingness to learn and grow within a **structured**, **multicultural**, and **international** environment. A **B2 level of English is mandatory**, while **C1 is strongly preferred**. **YOUR TASKS**:
In this role,
you will support **first-level user activities** and the **operations of data access and user management**, acting as a first interface for users and helping ensure accurate handling of requests and consistency across tools and processes. Your responsibilities will include:
**First-Level Activities**: - Acting as the **first interface** to users.
- **Routing**, assigning, and tracing requests in the ticketing system. **Data Access Management Support**: - Handling **data access requests** involving manual intervention and ensuring approvals are completed within the expected timeline.
- Implementing **data access rights** for new missions according to applicable directives.
- Handling **new project proposals**, including **user notification** and **project registration**.
- Supporting **quota allocation**, account generation, and provision of access details for datasets with restrictions. **User Account Management Support**: - Supporting users’ **account enquiries**, providing dedicated information and instructions.
- Keeping users’ **personal information** up to date and consistent.
- Supporting **lock/unlock** and **activate/deactivate** activities for **SSO accounts**.
- Helping troubleshoot incompatibilities between tools, ensuring **data consistency** and keeping relevant **databases aligned**. **Documentation & Reporting**: - Supporting the collection of **official documents** and **procedures**.
- Contributing to **weekly** and **monthly reports**.
- Creating and maintaining **internal working instructions**. **YOUR SKILLS AND EXPERIENCE**: - Strong **customer orientation** and a genuine motivation to support users.
- Excellent **written English** and strong overall **communication skills**.
- **B2 English minimum**; **C1 preferred**.
- Strong **interpersonal skills** and the ability to work effectively in a **team-oriented** environment.
- Ability to work in a **structured** environment and adapt to an already **well-established team**.
- Good knowledge of the **MS Office suite** and common **office tools**.
- Familiarity with **ServiceNow** or other **ticketing tools** is considered an **asset.**: - Willingness to learn, grow, and invest in **continuous learning**.
- Ability to understand and manage **processes**, **priorities**, and requests linked to **KPIs** and timelines.
- A proactive mindset, curiosity and a genuine interest in the role.
- **Strong interest in Space / Earth Observation / IT** sector is considered a **plus**. **EXTRA INFORMATION**:
**Location**:Rome (Anagnina Area), Italy**
**Work mode**:Hybrid***: - 2 working days per week** in the office and the rest from home
**Start date**:02/05/2026 at the latest**
**Contract**:Fixed-term contract** until **30/04/2027**, with the **possibility of a permanent contract based on future opportunities** **Eligibility**: - **EU Citizens**, or
- **Non-EU Citizens** already based in the EU with a valid **work permit** Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or other positions at Etinars, we will be in touch. At Etinars, we are committed to supporting a **Diverse and Inclusive Community**. If you meet the minimum cri