Patient Service Rep 1

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Department:
02250 HC Rome Women's Center 330 Turner McCall Blvd - Obstetrics/Gynecology
Status:
Tempo pieno
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday- Friday 8am-5pm
Pay Range:
$19.80 - $29.70
Major Responsibilities:
Greetspatients arriving for their appointments.Monitors patientflow to ensure patients are cared for in the most efficient and courteous manner.
Ensures all patient demographic and insurance information is complete andaccurate
Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred
insurance benefits.Obtains,calculatesand collects the patient'sout of pocketfinancial liability.Requests and collects past due and present balances or estimates due
Follows the Financial Clearance policy for non-urgent patient services if financialclearance hasnot been completed or authorization has not been obtained, when appropriate
patients in need of financialassistanceand refers patients to Financial Counselor




Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collectingadditionalpatient responsibility (when applicable) and providing patient withappropriate documents.
Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plansrequiringpre-authorization/referral and a list of current accepted insurance plans.
Proactively communicates issues involving customer service and process improvement opportunities to management
Meets productivity requirements to ensure excellent service is provided to customers
Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
Maintains excellent public relations with patients, families, and clinical staff as well asdemonstratesa willingness and ability to work collabor

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