Field Customer Service Engineer

18 ago - Italia
Michael Page International

Roma e provincia, Italia, ITSalario: 35000 - 40000 /annoTipo di contratto: Alice ArgioluWork with innovative medical technology.Enjoy strong growth and development opportunities.AziendaOur client is an international healthcare technology company that develops and supports innovative medical diagnostic solutions. With a strong global presence, the company is committed to improving patient care through advanced technologies, scientific excellence, and high-quality customer service. It operates in a highly regulated environment and promotes a culture of innovation, collaboration, and continuous improvement.OffertaPlan and carry out all preventive and corrective maintenance activities within the assigned territory.Respond to telephone calls and requests related to technical issues.Record and track cases in the CRM system.Collaborate with the Sales team and follow recommendations to identify and generate business opportunities.Ensure compliance with all applicable Medical Device Regulations and internal procedures.Manage the local spare parts inventory.Coordinate logistics activities related to probes and devices.Install new devices at customer sites.Provide technical support for tenders and commercial bids.Support IT developments and the implementation of new products and solutions (e.g., Plan and execute field service interventions both on-site and within the repair facility.Repair faulty devices or coordinate repairs with external repair facilities when required.Preventive MaintenanceManage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.Organize and coordinate on-site service interventions.Perform maintenance and servicing of probes and capital equipment.ReportingProvide regular reporting to the direct manager and relevant stakeholders regarding completed activities, ongoing projects, and future plans.Communicate promptly to the Sales Administration and Commercial teams any changes affecting the installed base, in

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