Customer Onboarding Specialist
Pubblicato il 18-08-2026 - Alfadocs in Milano
At AlfaDocs , we're on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.
We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone's contributions are valued. We're driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.
As an Onboarding Specialist , you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.
You will:
- Guide customers through the onboarding journey, from kickoff to successful adoption.
- Understand each practice's workflows and recommend best practices to improve productivity and profitability.
- Deliver engaging training sessions for doctors, secretaries, and practice managers.
- Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
- Set clear expectations, proactively identify risks, and remove adoption blockers.
- Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
- Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
- Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.
- 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
- Excellent communication, presentation, and active listening skills.
- Strong stakeholder management and conflict resolution skills.
- Ability to manage multiple projects while staying organized and focused on priorities.
- Customer-centric mindset with strong problem-solving abilities.
- Ability to influ