I'm George Wells, Director of Customer Success for EMEA and LATAM at Teamworks. My team works with some of the world's most respected professional and elite sports organizations, and Italy is our next big focus market in Europe.
You'll own the customer relationship across Italy, support our growing book across Southern Europe, lead our Hub implementations in Italian, and help turn the trust we're building in the region into long-term, renewing customers.
The Role
Position Teamworks for continued growth in Italy and Southern Europe, contributing to company strategy based on market knowledge and ensuring go-to-market plans and growth strategies are aligned with industry needs.
Own the end-to-end relationship for a growing book of accounts across Italy and Southern Europe
Lead Hub implementations delivered entirely in Italian, partnering with our Product Success team on any non-Hub products
Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to increase engagement and drive value.

Drive renewals and account health in line with our team's 96.5% renewal track record
Partner with a dedicated Italian-speaking Account Executive on demos and cross-sell opportunities, while owning the post-sale relationship
Build real, in-person relationships across the region through regular on-site customer visits
What I'm Looking For
What You Must Bring
Fluent in both Italian and English, spoken and written; this is non-negotiable for a region where trust is built in-language
Hands-on experience working within a professional sport organization or club; you need to understand how our customers operate day to day
Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators
Data-driven mindset with a passion for customer experience
Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted v

Customer Success Manager I, Italy

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ADDETTO/A ALLA CERNITA Cod. 4

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