Technical support engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h09ex

Object First, now an independent business unit of Veeam, builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-proof protection. Our Zero Access architecture ensures no one can alter or delete backup data, providing cyber resilience by design. Are you looking for a role where you can make a real impact by working with meaningful, high-performance technology? Join a fast-growing, innovative-driven team where clarity, ownership, and collaboration truly matter. What You'll Do Provide efficient and effective technical support to customers. Diagnose and troubleshoot software and hardware issues related to the product. Collaborate with cross-functional teams to promptly resolve complex technical problems. Guide customers through proper configurations and best practices for an exceptional experience. Document and track customer issues, resolutions, and best practices to contribute to the knowledge base. Stay updated on industry trends and emerging technologies in data backups and security.



Support the development of documentation by validating procedures, building lab environments or drafting content. Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed. What You'll Bring Proven experience in technical support, preferably in data backup or storage solutions. Strong knowledge of Veeam data backup products. Veeam ecosystem experience e.g. VMware ESX(i)/v Sphere, Microsoft Hyper-V / Failover cluster, public clouds. Advanced user or administrative level experience with Ubuntu Linux and Windows Server. Strong knowledge of server hardware. Excellent problem-solving and analytical skills. Effective communication and customer service skills. Familiarity with industry-standard certifications (e.g., Veeam) is a plus. Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs. Proficiency i

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h09ex