Italian-Speaking Customer Support - Relocate To Portugal

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h1lvv

Location:
Lisbon, Portugal
Work Model:
Remote, Portugal-based
Employment Type:
Full-time
Language Requirement:
Italian and English
About The Role
We are hiring an
Italian-speaking Technical Customer Support Specialist
for a tech customer service project based in
Portugal
.
In this role, you will provide customer support in
Italian and English
, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.
This is a
remote position
, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.
Responsibilities
Provide technical customer service and support
Identify, troubleshoot, and resolve customer issues efficiently
Handle customer inquiries and complaints with professionalism, empathy, and patience
Clearly explain technical solutions to customers
Track customer issues and ensure accurate documentation
Follow up on cases until resolution




Maintain a positive customer experience and build customer loyalty
Requirements
Fluent in
Italian and English
Tech-savvy and comfortable handling technical inquiries
Strong communication skills
Good problem-solving ability and quick thinking
Detail-oriented and able to track issues properly
Empathetic, patient, and customer-focused
Able to stay calm and focused in high-pressure situations
Previous customer service experience is preferred
Previous sales experience is a plus, but not mandatory
Benefits
Competitive Salary
Remote work model, based in Portugal
Relocation support provided
Interested candidates are welcome to apply by submitting their updated CV to ******
Only candidates fluent in both
Italian and English
and currently based in Portugal or EU passport holders open to relocation will be considered.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h1lvv