Senior Client Advisor - Milano Montenapoleone
Pubblicato il 19-08-2026 - Bvlgari in Milano
Within our Flagship Store in Milan, we are searching for a Senior Client Advisor.Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.AccountabilitiesSales and ServicesMaximize sales opportunity deriving from any entrance in storeActing as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking eventsContribute to the KPIs achievementHandle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales,
complaints)Handle sales process as per delivery standards (from Welcome to Packaging)CRMEnrich CRM data base with clients granting KPIs quality in data collectionDevelop prospects into CRM data base proactively focusing on his/her social attitude and networking activitiesPerform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)Other ActivitiesApply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelinesPerform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restoredDesired Skills and Experience6-8 years of experience in luxury retail salesExcellent selling skillsKnowledge of fine Jewellery & Watches is a plusPassion for the brandStrong Interpersonal skills and outstanding customer orientation