Order Entry Clerk - Maternity Replacement

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h3dka

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed

Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate

Build and maintain a solid understanding of the company's products and services

Identify customer needs and clearly communicate relevant information to internal service and technical departments

Accurately record customer interactions using internal systems and data entry tools





What you bring Technical Diploma or equivalent qualification (approximately 12 years of education)

At least 2 years of experience in a customer service or contact center environment

Confidence in handling customer interactions by phone and email

Ability to navigate computerized systems and learn new applications quickly

Strong communication skills, problem-solving mindset, and customer-focused attitude

Why join us Be part of a collaborative and supportive team

Develop your skills in customer service and communication

Work in an environment that values quality, reliability, and continuous improvement

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h3dka