Director of Residences (m/f/d)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h3y44

Welcome Home to the Falkensteiner Resort Lake Garda in Saló!

Falkensteiner Resort Lake Garda brings contemporary elegance to one of Italy's most graceful destinations. Surrounded by botanical richness and in harmony with the gentle rhythm of the lake, this resort blends thoughtful design with natural beauty. Built to 5‐star standards, the hotel and private residences sit within a landscape that provides space for relaxation, exercise and new inspiration – all year round.

About the Role The Director of Residences is responsible for the end‐to‐end operation and administration of the Residences, acting as the on‐site leader for all residential matters and ensuring compliance with, and fulfillment of, all Falkensteiner obligations related to the administration and operation of the Residences and associated legal entities.

This is a hands‐on leadership role combining strategic oversight with operations execution, including concierge‐style services, owner relations, rental management, and governance responsibilities.

The Director ensures seamless coordination between residence owners, guests, the property management company, and the hotel while safeguarding Falkensteiner brand standards.

This role initially operates as a stand‐alone function and requires a high degree of autonomy and hands‐on involvement across all aspects of residence operations. The function will evolve to include additional team members (e.g. concierge/reception, residences manager among others).

The role reports to the Resort General Manager, has a dotted line to the Residences Business Unit Leader, and works closely with Falkensteiner HQ Residential Team.

Key Responsibilities

Serve as the primary on‐site point of contact for all residence owners and their guests, personally delivering and overseeing concierge‐style and a la carte services

Manage owner reservations, guest registrations, and access to services, ensuring only authorized users agevolazioni (including service fee control) and a smooth arrival and stay experience

Deliver an exceptional, personalized owner and guest experience, handling complaints proactively and acting on owner feedback trends to drive continuous improvement

Lead owner onboarding, orientation, and move‐in/move‐out, and foster owner community engagement through structured communications, events, and lifestyle programming

Maintain the highest standards of discretion, confidentiality, safety, and security, and develop and refine residences policies, SOPs, and service protocols in line with house rules and condominium regulations

Issue and manage rental agreements and service contracts, including renewals,



extensions, and terminations, in line with local regulations and company policies

Coordinate short‐term rentals, owner usage, and rental allocation, ensuring proper guest registration and alignment with legal requirements

Ensure all rental activity complies with local letting, tourism, registration, privacy, and other applicable requirements, and maintain full control over contract documentation, ownership changes, and unit transfers

Support rental program strategy through rate positioning, inventory allocation, and performance tracking to optimize owner participation and asset returns

Own residences‐related revenue streams and oversee the commercial performance of the rental program overall and by unit

Ensure accurate billing and invoicing of mandatory resort‐related fees, monitor operating costs, and support budget control

Support annual operating budgets, forecasts, and long‐term reserve planning, and review HOA budget structures (currently managed externally)

Track, analyze, and report operational and commercial KPIs, with transparent performance updates to management and relevant owner bodies

Represent Falkensteiner in the Homeowners Association as key liaison between HOA, owners, and Falkensteiner, ensuring compliance with condominium rules, bylaws, and governing documents

Prepare materials for HOA and owner meetings, coordinate owner communications and reporting, document decisions, and follow through on action items, maintaining transparent owner communication platforms

Manage and control the external property management company and all third‐party providers, including housekeeping, ensuring accountability, service quality, and compliance with agreed standards

Conduct regular inspections and enforce corrective actions; ensure on‐site staff are presentable, trained, and aligned with quality, presentation, and grooming standards; and manage vendor contracts, service agreements, and performance reviews for scope delivery and cost control

Ensure seamless integration with hotel operations (F&B;, Spa, Engineering, Housekeeping) with clear service‐level expectations, and work closely with Falkensteiner HQ on standards and reporting

Support pre‐opening and operational readiness,



partner with Sales and Marketing on residential sales, owner communications, and positioning, and promote sustainability and responsible operating practices

Ensure proper maintenance of common areas and residential assets, overseeing maintenance plans, reserve strategies, and minor improvement projects with relevant stakeholders

Conduct regular inspections to ensure timely corrective action and protect asset condition, and support capital planning, reserve studies, and enhancement initiatives that preserve long‐term value

Your profile

Proven experience as Director of Residences within an international hotel brand; this is not a first‐time Director role

Strong understanding of branded residences operations, including HOA governance, condominium structures, rental programs, and owner services

Highly hands‐on mindset with the ability to operate independently and build structure in a lean, growing environment

Strong operational, financial, and administrative capabilities, including P&L; management

Excellent interpersonal, owner relationship, and stakeholder management skills, with the ability to influence owners, hotel leaders, corporate teams, and external partners with credibility and diplomacy

Professional, detail‐oriented, proactive, and quality‐driven, with willingness to work flexible hours in a dynamic residential environment

Demonstrated ability to lead, coach, and develop small operational teams as the function grows

Good command of hotel and residences systems (PMS, CRM, reporting tools) and standard Microsoft Office applications

Sound knowledge of local residential, short‐term rental, privacy, health and safety, and contractual compliance requirements

Fluent in English and German (spoken and written); Italian a plus

Pre‐opening experience in a 5‐star hotel or branded residences environment and property or association management certification are advantageous

What we offer you

All inclusive onboarding at the beginning of your employment for a good start

Active shaping of a dynamic work environment A secure, long‐term position within the Falkensteiner Family with internal promotion potential

Team Member Rates and Family & Friends special rates with additional F&B; and Spa discounts in over 30 Falkensteiner Hotels & Residences

Cross‐exposure opportunities in other Falkensteiner properties

Access to regional partner benefits and corporate discounts For this position, we offer a gross monthly salary of €6428,57 paid 14 times per year, with a clear willingness to offer overpayment depending on qualifications and experience.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h3y44