Client Advisor - Part-time - Maternity Cover

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The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand,fashionand luxury products.

As an expert in client engagement and service, the client advisordemonstratesa high levelof knowledge in styling and selling.

RESPONSIBILITIES Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service anddemonstrateknowledge andexpertisein product,fashionand styling

Follow the Client journey to elevate the Client experience in the store: Ensure a greatinitialimpression; discover your client, be a product and styling expert and close the sale tomaintainthe relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, bymaintaininghigh luxury standards in both front and back of house, includingappropriate levelof product and replenishment, support with inventory management, markdowns and stockroom maintenance whenrequired

Follow company policies, guidelines, and procedures. Use visual techniques tomaintainvisual standards according to Burberry guidelines

Fosterteam workand a positive work climate





CLIENT ENGAGEMENT Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercialobjectivemindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring theappropriate followup on sales or clients requests

PERSONAL PROFILE A proventrack recordin delivering sales and exceeding targets

Previousexperience inClientelling A strong interest in fashion,artand culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; Englishproficiencyis desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic,Pro-activeand self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible,collaborativeand adaptable approach to work

FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purelyon the basis ofskills and experience.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h43nw