Customer Account

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h4iex

We're FBK, the global leading Tender Management software company. We help Life Sciences & Healthcare businesses to unleash the potential of every Bid and Tender — and for that, we need you to join us as a Customer Account.The teamThe Customer Account team at FBK is responsible for managing our global customer portfolio to ensure their satisfaction, retention and expansion. We work at the intersection of Customer Management and Go-To-Market execution, partnering with Marketing, Business Analysts, and Tech to drive growth and deliver measurable business value through FBK solutions.We're looking for a smart, driven, and entrepreneurial Customer Account who thrives on building meaningful customer relationships while also playing a strategic role in our go-to-market initiatives. You will take ownership of the full customer journey — from identifying opportunities and leading the sales cycle, to enabling success, renewals, and growth across your account base.If you're customer-obsessed, commercially sharp, and energized by cross-functional collaboration, this is the role for you.The work you'll doBuild trusted relationships with customers by deeply understanding their business context, challenges and strategic goalsIdentify and develop new business opportunities within existing and new accounts, aligned with customer needs and FBK's GTM strategyConduct the full sales cycle — from discovery to negotiation and closingDeliver impactful presentations and demos tailored to client-specific use cases and outcomesDevelop strong business cases to support investment decisionsDrive upsell and cross-sell initiatives in your portfolioPartner with Marketing to generate and qualify new leads, contributing directly to GTM planningLead contract negotiations, ensuring win-win outcomes for customers and FBKCreate and maintain Account Success Plans,



setting clear goals and KPIs for each customerLead and manage end-to-end software implementation projects for customersCollaborate with internal teams (Business Analyst, Tech, Support) to define project scope, timelines, deliverables and resource planningDevelop and maintain project documentation including plans, schedules, risk assessments, and status reportsUse CRM tools to analyze engagement, satisfaction, and usage trends, driving continuous improvementServe as a customer advocate, ensuring their voice is heard across the organizationThe skills you bringA degree in Economics, International Business or a comparable degree program3+ years of experience in software sales (SaaS is a plus)Familiar with selling enterprise solutionsStrong sales acumen with end-to-end ownership of the sales cycleExperience collaborating with Marketing and Go-To-Market teamsExcellent communication and storytelling skills, in both English and Italian (additional languages are a plus)A proactive and strategic mindset, with the curiosity to understand the client's world and the drive to challenge the status quoFamiliarity with CRM toolsWhat FBK can offer youThe opportunity to work in a unique and fast-growing field: Tender Management & AIA growing team from diverse backgrounds to learn from and work withInvestment in your personal growth and skill development (career paths, L&D; courses, mentorships, and more)A unique combination of innovative atmosphere paired with great professionalism and self-responsible workA flexible, hybrid working model with a focus on work-life balanceCompetitive salary and incentive plans aligned with performanceWe measure results, not effort. We teach, not supervise. We solve, not execute.How we hireIntro call with a member of the recruitment team to explore fit and alignmentIn-person meeting with the team if Milan-based, virtual otherwiseQuick call with a member of the Leadership Team #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h4iex