Business Platform Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h4pcg

Questa posizione è in Costa Crociere S.p.A.

Riassunto dell'opportunità da parte della Joinrs AI: Costa Crociere S.p.A. cerca un Business Platform Analyst con laurea magistrale in Economia, Ingegneria Gestionale, Ingegneria Informatica, Sistemi Informativi, Business Administration o affini.

Il ruolo prevede il supporto all’evoluzione delle piattaforme commerciali B2B di Costa, l’interfaccia tra business e IT, e la collaborazione con mercati internazionali e partner digitali.

Offerta presso la sede di Genova, con possibilità di crescita in un contesto internazionale e progetti di trasformazione digitale.

Il processo di selezione sarà interamente gestito da Costa Crociere S.p.A..

Join us in Genoa as a Business Platform Analyst, where you’ll contribute to the evolution of Costa’s B2B commercial ecosystem, supporting Travel Agencies, Contact Centers, and Distribution Partners around the world through innovative digital platforms and continuous improvement initiatives.

Live your ambition.

Drive digital excellence

We are looking for a Business Platform Analyst to join our Sales Excellence team at Costa’s Headquarters in Genoa, Italy.

In this role, you will help shape the future of Costa’s commercial platforms, acting as the bridge between international markets, commercial stakeholders, IT teams and external partners.

You will support the evolution of strategic platforms such as Costa Extra, Web Affiliation solutions, and the future Common Reservation System, ensuring they effectively support business growth and deliver value to our trade partners.

This is a unique opportunity for a digitally curious and business-oriented professional who enjoys working with both people and technology.

You will gain exposure to international markets, collaborate with diverse stakeholders, and contribute to major digital transformation initiatives within Costa’s global commercial organization.

Business Requirement Management & Market Engagement





You will work closely with Sales Managers, Trade Marketing teams, Contact Center representatives, and stakeholders across multiple international markets to collect, understand, and prioritize business needs.

Acting as a trusted partner, you will identify opportunities for platform improvement and help transform market requirements into actionable solutions.

Digital Platforms Evolution & Continuous Improvement

You will support the evolution of Costa’s key commercial platforms, including Costa Extra, our B2B portal for Travel Agencies, Web Affiliation solutions enabling API-based integrations with distribution partners, and the future Common Reservation System, which will support the evolution of the booking experience across Trade and Customer Center channels.

Business & IT Collaboration

You will act as a key link between business and technical teams, translating commercial needs into functional requirements and ensuring mutual understanding across stakeholders.

Working closely with IT teams and external vendors, you will support the implementation of new features and the successful delivery of platform enhancements.

User Experience & Commercial Effectiveness

You will contribute to improving the user journey across Costa’s digital commercial ecosystem.

Leveraging a user-centric mindset, you will help evaluate opportunities to optimize navigation, usability, content presentation, and the overall effectiveness of digital interactions, ensuring commercial offers are communicated clearly and effectively.





Partner Integrations & Web Affiliation

You will support the management and evolution of relationships with digital distribution partners and affiliate platforms that connect with Costa through APIs and integrated digital solutions.

Collaborating with commercial and technical stakeholders, you will help assess opportunities, coordinate requirements, and support implementation activities.

Project Coordination & Transformation Initiatives

You will participate in strategic transformation projects, including the evolution of Costa’s future Common Reservation System.

Supporting project planning, testing activities, stakeholder alignment, and follow-up actions, you will help ensure successful delivery and business adoption of new solutions.

What makes you unique

- Master’s Degree in Economics, Management Engineering, Computer Engineering, Information Systems, Business Administration, or related fields.

- 1-2 years of experience in Business Analysis, Digital Platforms, Sales Operations, Project Coordination, CRM, Digital Transformation, or similar areas.

- Ability to connect business and technology, acting as a trusted partner to commercial stakeholders and a key interface with IT teams to drive platform evolution and business value.

- Strong communication, stakeholder management and relationship-building skills, with the ability to collaborate effectively across international and cross-functional teams.

- Analytical mindset, problem-solving attitude and proactive approach, combined with a strong focus on continuous improvement and business impact.

- Interest in digital platforms, customer experience and technology-enabled business processes.

- Fluent in English and Italian.

Availability for occasional international travel.

- Advanced Excel and PowerPoint skills.

Knowledge of Power BI, CRM platforms, APIs or Agile methodologies is a plus.

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Required Skill Profession

Other General

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h4pcg