Customer Quality Specialist
Pubblicato il 19-08-2026 - IRCA Group in Vergiate
Who we are
IRCA Group, an Advent portfolio company, was founded in Italy in 1919 and is a leading international B2B provider of high‑quality semi‑finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or independent artisanal producers. With more than 2,400 employees, 22 production facilities worldwide, and €1.3 billion in revenues, IRCA Group has a solid track record of growth and international expansion.
What we offer
- An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide
- Career growth opportunities, including possibilities abroad
- Meal vouchers (€8 for each day spent in the office)
- Health insurance coverage as per national labor contract
- Free company parking
- Company laptop
The role
We are seeking a Customer Quality Specialist to join the plant Quality function,
supporting the Plant Quality Manager of the production site in the implementation and maintenance of the Quality and Food Safety Management System. The role will focus on customer complaint management and non‑conformity oversight, ensuring full compliance of products, processes, and raw materials with applicable regulations, internal standards, and certification requirements.
What will you do
- Manage customer complaints end‑to‑end, including intake, timely first follow‑up within the working day, and ongoing coordination until closure
- Perform root cause analysis and define corrective and preventive actions (CAPA), coordinating cross‑functional teams when required to eliminate identified issues
- Oversee non‑conformity management, ensuring effective implementation, documentation, and follow‑up of corrective and preventive actions
- Prepare clear and structured internal reports and customer‑facing reports related to complaints, investigations, and resolutions
- Monitor, analyze, and regularly