Front Office Manager
Pubblicato il 19-08-2026 - Hospitaliti in Merano
Role Overview
As the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality. You will lead and inspire the front office team to deliver flawless service, foster a welcoming atmosphere, and create memorable experiences for our international guests.
Responsibilities
- Oversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning.
- Lead and motivate the front office team, providing training, performance feedback, and professional development opportunities.
- Ensure seamless guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally.
- Manage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction.
- Collaborate with other departments to ensure personalized and exceptional service for every guest.
- Handle VIP guest arrivals and special requests with discretion and attention to detail.
- Monitor and improve service standards, implementing best practices to exceed guest expectations.
- Manage front office budgets, schedules, and reports, ensuring operational efficiency.
- Uphold the hotel’s reputation by maintaining a high level of professionalism, confidentiality and integrity.
Qualifications
Experience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential. Experience with Leading Hotels of the World standards is a strong advantage.
Languages
Fluency in English, Italian, and German is required; additional languages are a plus.
Skills
- Outstanding leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving and decision-making capabilities.
- Proficiency in property management systems and office software.
Personal Attributes
- A guest-focused mindset with a passion for