Order Handling and Customer Support Manager
Pubblicato il 19-08-2026 - ABB in Provincia di Bergamo
På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.
Denna position rapporterar till:
Service Operations Manager
Your role and responsibilities
You will have the opportunity to lead a team of Specialist to handle and coordinate the Order Handling and customer support processes in Electrification Service local Division unit, from customer Order to product delivery, to understand the complete execution process and to meet and exceed customer expectations. Each day, you will create, implement, and review customer service strategy and ensure Customer Satisfaction, and on-time delivery based on business standards and customer requests.
You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the Order Handling and Customer Support process in collaboration with business counterparts.
Work model for the role is: #LI-Onsite.
In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:
- Lead, develop and inspire the Local Division ELSE Order Handling team, fostering a high-performance, customer-centric culture while driving employee engagement and accountability.
- Ensure excellent execution of the Order-to-Cash process for domestic and export markets, driving operational excellence and compliance with company policies, processes and internal controls.
- Build long-term and sustainable customer relationships, ensuring high customer satisfaction through proactive communication, rapid issue resolution and continuous improvement of the customer experience.
- Drive continuous improvement and digital transformation initiatives within the Order Handling area, including AI-based order entry automation