Implementation Manager
Pubblicato il 19-08-2026 - Fiserv in Milano
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About your role:
Reporting to the Programme Director and/or Programme Manager, the Implementation Manager is responsible for planning, coordinating and delivering client implementations, conversions and migration initiatives to meet specified business needs, while managing resources from multiple areas (and potentially third parties) to achieve agreed time, quality and client readiness objectives.
The Implementation Manager has accountability and responsibility for the successful delivery of implementation activities across the full lifecycle,
from initial planning and requirements alignment through testing, go-live and transition to BAU. The role acts as the key coordination point between the client, internal Fiserv teams and external partners to ensure that solutions are implemented effectively and in line with business, operational and technical requirements.
What you’ll do:
Defining the implementation approach, scope and delivery plan in alignment with client and programme objectives.
Setting client expectations with respect to implementation deliverables, milestones, dependencies, timelines and readiness activities.
Establishing an appropriate implementation governance structure, in line with the Fiserv programme/project methodology and governance framework.
Supporting the client and sponsor through implementation planning, key decisions, sign-offs and readiness checkpoints.
Documenting the overall implementation approach, including conversion strategy