Job Description
Transform processes, platforms and data into smarter ways of working that empower sales teams to perform at their best.
Within our Go to Market & Sales Capabilities department at Costa's Genoa Headquarters, the Sales Processes & Platforms Analyst will play a key role in supporting the evolution of sales processes and enabling technologies across our Global Customer Center. Working at the intersection of Operations, Business, and IT, you will help shape the tools, workflows, and capabilities that drive operational excellence, improve user experience, and support the adoption of innovative solutions, including AI-powered technologies and advanced analytics.
Live your ambition. Lead with impact
You will play a key role in supporting the evolution of Costa's Global Customer Center, connecting business needs, technology platforms, and operational priorities. From process improvement and CRM evolution to analytics, AI enablement, and platform enhancements, you will help ensure that teams have the tools, insights,

and capabilities they need to operate effectively and deliver better business outcomes.
Sales Process Optimization & Business Analysis
You will support the analysis and continuous improvement of end-to-end sales processes, identifying opportunities to enhance efficiency, standardization, and user experience. Working closely with Operations and Process Owners, you will help assess business needs, process impacts, and improvement opportunities across markets and channels.
CRM, Platforms & Technology Enablement
You will contribute to the evolution of CRM and customer operations platforms, gathering business requirements and supporting the implementation of new capabilities and enhancements. Acting as a bridge between business teams, IT, and vendors, you will help ensure that solutions are effectively designed, tested, and adopted by end users.
Analytics, AI & Continuous Improvement
You will help transform operational and commercial data into actionab

Sales Processes

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