About the Company

GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D;, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.

About the Role

Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts; department.

Responsibilities

Responsible for the construction of technical management/training/warranty and claim process and team building;
Responsible for technical support and quality system and warranty system construction;
Responsible for the formulation of KPI of technical quality team and service stations;

Responsible for the implementation of technical quality business plan;
Responsible for the formulation and implementation of training plans;
Responsible for setting up the training classes;
Responsible for KPI development of warranty team;
Responsible for warranty business planning and warranty management of service stations and dealers;
Undertake related tasks of the department;

Qualifications

Fluent English and Italian.
Experience in the OEM or distributor same position in European market mainstream vehicle brands.

Required Skills

Customer-Centric Mindset & Empathy
Leadership & Team Management
Communication & Interpersonal Skills
Problem-Solving & Critical Thinking
Adaptability & Resilience

Technical/Trainning/Warranty Manager

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