Maitre - Villa Beatrice, A Belmond Hotel Portofino

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h71ot

Description
Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino.
Nestled in the picturesque Portofino hills, Villa Beatrice offers a blend of sophistication and rich history, bathed in the warm Ligurian light. As part of our legendary story, you will experience Ligurian living at its finest, surrounded by nautical spirit and breathtaking views.
We are looking for a Maitre to join our Villa Beatrice team.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
He/She will reports a Villa Manager.

Main Duties & Responsabilities
- Anticipate guests’ needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards;




- Anticipate guests needs and handle guest complaints;
- Cooperate with the Villa Manager for staff development;
- Manage staff in everyday operations according to our standard and procedures;
- Maintain a professional relationship with guests and colleagues.

Requirements
- Effective communication, emotional intelligence and adaptability;
- Collaboration: be a role model for teamwork, and proactively go out of your way to help others;
- Drive results: set clear goals and expectations and maximize resource allocation to achieve them;
- Global perspective: treat one another with respect and inclusiveness regardless of position, level or background;
- Be capable of advising on best selling prices and review regularly according to the Restaurant Manager’s instructions;

Other requirements:
- Minimum 3 years’ experience in the same role in the luxury hotel industry;
- Fluent in English and Italian; a third language is desirable;

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h71ot