This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Senior Manager – Software Publisher Services based in Italy.

This is a senior operational leadership role responsible for building the infrastructure that enables consistent, high-quality service delivery across a global advisory organisation.
You will own delivery governance, quality frameworks, resource planning, reporting, and operational processes across multiple regions and client engagements.
Rather than managing commercial relationships directly, you will create the systems and standards that allow client-facing teams to perform at their best.
The role combines strategic thinking with hands-on process design, data-driven decision-making, and people development.
You will work across international teams and influence senior stakeholders within a matrix environment.
A major part of the role is shaping a unified culture, strengthening team capability, and ensuring operational excellence scales with business growth.

This opportunity is particularly suited to a systems-minded leader who enjoys building scalable infrastructure and creating lasting organisational impact.

Accountabilities
- Build, maintain, and continuously improve delivery tracking, reporting, process infrastructure, dashboards, and engagement lifecycle frameworks across clients and regions.
- Own the delivery operating system, establishing practical standards and frameworks that become embedded into the organisation's ways of working.
- Provide leadership with accurate operational data covering delivery status, budgets, risks, capacity, and resource requirements to support informed decision-making.
- Design and maintain quality frameworks, checklists, governance processes, and continuous improvement mechanisms that promote consistent delivery standards.
- Identify systemic quality and delivery risks early, using data and structured governance to address

Service Delivery Senior Manager – Software Publisher Services

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