Manager, IT Operations & Security (4757) In this role you lead IT operations, security, and governance to empower the business with reliable technology and safe AI adoption. You will manage end-user support, Microsoft 365 administration, and technology projects, balancing operational reliability with security and user experience. You will work cross-functionally to translate business needs into practical, secure tech solutions while guiding a hands-on IT team.

The position offers impact across architecture, risk management, and procurement in a growth‐oriented, data‐driven culture. Lead IT Operations, Support, Security & Technology functions including service desk, infrastructure, endpoint management, and Microsoft 365 administration Oversee Microsoft 365 services such as Teams, Share Point, Exchange Online, Entra ID, Intune, Defender, Sentinel, Purview, Power Platform, Azure, and Copilot-related services Manage IT service delivery, ticketing, onboarding/offboarding, device provisioning, and user enablement Lead cybersecurity practices including IAM, phishing awareness, vulnerability management, incident response, policy enforcement, and audit readiness Support AI adoption across the business with governance, data protection, and user education Develop and maintain IT policies, procedures, knowledge base, and training materials Own IT procurement and lifecycle management for software, licenses, hardware, and related assets Manage IT vendors, contracts, renewals, quotes,

and service agreements to ensure cost-effective services Plan and deliver technology projects (365 improvements, security initiatives, cloud services, automation, integrations, and business system support) Identify opportunities to automate, improve reporting, strengthen security controls, and reduce risk Partner with business leaders to align IT delivery with strategic goals Lead, coach, and develop IT team with clear expectations and service standards 10+ years of progressive IT experience including hands‐on support, cloud services, cybersecurity, and IT operations 5+ years of leadership experience managing IT staff, security programs, vendors, procurement, and budgets Strong working knowledge of Microsoft 365 and related services (Entra ID, Intune, Exchange Online, Share Point, Teams, Defender, Purview) Practical experience with modern cybersecurity controls, IAM, MFA, endpoint protection, incident response, and policy enforcement Experience with AI productivity tools, governance, and safe corporate use of AI (Microsoft Copilot) Ability to manage competing priorities, troubleshoot complex issues, and communicate with technical and non‐technical audiences Experience with Power Shell, Power Automate, ITSM/ticketing, and process automation is an asset Relevant certifications (e.g., CISSP, CISM, CISA, Security+, Microsoft 365/Azure/Intune, ITIL, PMP, AI governance) are an asset Fluent in English with strong communication and stakeholder management skills

Manager, it operations & security (4757)

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