Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h7b95

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Latina is a competence center for sterile production and antibiotics. Your key responsibilities
- Prepare data to support periodic call with the customers
- Update Report of Customer Service and KPIs
- Coordinate inner cross-functional meetings as part of the “Communication Improvement” project to identify and manage criticalities affecting the supply
- Coordinate the implementation of Products Line extension and products configuration Change
- Enter the Forecast and the orders in the system (Business on-going and New Business), according to standard contract times
- Collect Forecast (on-going and new business) to support the BUDGET and S&OP; activities
- Analyse the request and send the order confirmation within contractual terms
- Monitor the customers’ orders until the shipment and re-schedule the shipping dates in accordance with the guidelines established from the Corporate (OTD)
- Analyse the causes in case of OTD failure and provide solutions to avoid a recurrence of the event
- Organize the products shipment and pick-up




- Maintain the Customer and the Product Master data **Profile**: - Ability using Excel to process analysis, compare data and prepare graphics
- Ability to prepare power point presentations
- Fluent in English
- University degree in Economy or Management Engineering (preferred)
- Knowledge of the process of Supply Chain (preferred)
- APICS certification (preferred)
- Sense of responsibility and perseverance
- Time management and planning skills and aptitude to respect deadlines
- Excellent listening and learning skill, with the ability to manage information
- Analytical thinking and problem-solving skills
- Aptitude to work in a complex environment being flexible towards people and situations Your motivation Are you looking for new challenges in a highly competitive environment? And you want to tackle them creatively and on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal conversation! If you have any questions, I - Chiara Fanasca / Human Resources - will be happy to help you: +393884526179 Online seit: 03.03.2025
- Beschäftigungsverhältnis
Vollzeit
- Unternehmen
Haupt Pharma Latina S.r.l.
- Bereich
Kundenbetreuung **Kontakt**
Haupt Pharma Latina S.r.l. - Member of the Aenova Group - Strada Statale 156 dei Monti Lepini - 04100 Borgo San Michele LT‚ Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7h7b95