United States of America Location: US-NY-ROME-104 ~ 104 Otis St ~ OTIS Position Role Type: Hybrid U. S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. The Senior Manager – PTS Service Manager is accountable for managing a portfolio of in-service aftermarket products and services associated with the Power Transmission Systems (PTS) business based in Rome, New York.

This role serves as the primary customer interface to aftermarket customers and leads the execution of all aftermarket commitments, including product performance, customer satisfaction commercial deliverables, and financial outcomes (including pricing and profitability). The Service Manager acts as the primary GM interface to global commercial, military and MRO customers. The Service Manager is accountable for the in-service lifecycle of all PTS products across more than 40 rotorcraft and fixed-wing platforms, as well as a broad range of Industrial Gas Turbine (IGT) customers, in both land-based and marine applications. What You Will Do Customer & Stakeholder Interface : Manage customer escalations on risks, schedule and deliverables on aftermarket orders and contracts Product Performance : Drive in-service product performance including cost, quality, reliability and delivery. Program Leadership : Lead a cross-functional Integrated Program Team (I

Senior service manager- power transmission systems(hybrid)

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