19 ago - Roma
Room00 Group
Cluster Operations Manager – Italy
Join the fastest-growing lifestyle hospitality platform in Southern Europe.
At Room00 Next Gen Hospitality, we are redefining urban hospitality through design, technology and exceptional guest experiences. With an expanding portfolio of lifestyle hotels and hostels across Spain, Portugal and Italy, we are looking for an outstanding Cluster Operations Manager to lead our Italian operations during our next phase of growth.
Your Mission
As Cluster Operations Manager, you will be responsible for ensuring operational excellence across our hotels in Italy, driving guest satisfaction, profitability and team engagement while maintaining the highest brand standards.
You will work closely with the Country Director and the Group Operations Team, becoming a key leader in one of the company’s fastest-growing markets.
Key Responsibilities
Lead the day-to-day operations of multiple hotels within the Italian portfolio.
Ensure consistent execution of Room00 Next Gen Hospitality operating standards.
Maximize guest satisfaction and online reputation (NPS, Booking.com, Google, TripAdvisor).
Drive financial performance through effective cost control and productivity management.
Monitor and improve operational KPIs including GOP, RevPAR, labour cost, payroll, guest satisfaction and quality audits.
Recruit, coach and develop Hotel Managers and department heads.
Lead new hotel openings and operational integrations.
Coordinate with Revenue Management, Commercial, Marketing, Finance, HR and Technical Services.
Implement continuous improvement initiatives and digital operational processes.
Ensure compliance with legal, safety and company standards.
What we’re looking for
Minimum 5 years of multi-property hotel operations experience.
Previous experience as Cluster Operations Manager, Area Manager or Hotel General Manager.
Strong understanding of lifestyle hotels or premium hostels.
Proven leadership and people development skills.
High financial acumen and KPI-driven management.
Experience managing budgets, forecasts and operational P&L.;
Excellent communication and stakeholder management.
Fluent Italian and English (Spanish is highly valued).
Availability to travel frequently across Italy.
What we offer
Opportunity to shape one of Europe’s most ambitious hospitality growth stories.
International career development.
Dynamic, entrepreneurial and technology-driven culture.
High autonomy and real decision-making capacity.
Competitive salary plus performance premio.
- Participation in future growth and leadership opportunities as the Italian portfolio expands.
About Room00 Next Gen Hospitality
Room00 Next Gen Hospitality is one of Southern Europe’s leading urban hospitality platforms, operating lifestyle hotels and hostels through brands including Room00 Hostels, TOC Hostels, Room Select Hotels and LETOH LETOH Hotels.
With more than 65 properties operating and in development across Spain, Portugal and Italy, our ambition is to build Europe’s leading next-generation hospitality platform.
Design. Technology. Experience.
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