Build and grow the Connectivity Services team

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Increase team capacity and capability to accelerate client onboarding

Scale production support to deliver 24/5 coverage

Build repeatable, scalable processes across all clients

Establish a continuous improvement culture by monitoring SLAs and operational metrics

Manage third-party engagements, vendors, and partners

Act as the senior escalation point for client issues

Support commercial pipeline development with connectivity scope, feasibility, and delivery input

Collaborate with Product Management on the connectivity solution roadmap

Manage people, budget, and time to deliver outcomes on schedule and within budget

Identify, assess, and mitigate delivery and team-performance risks

Report directly to the Head of SMBS Value Stream as a member of the Leadership Team

Requirements

10+ years of experience delivering services to clients consuming mission-critical enterprise software

People leadership experience and proven success building and scaling high-performing teams

Domain experience in capital markets and the Buy Side ecosystem

Experience managing production support operations, ideally with extended-hours or shift-based coverage

Proven experience designing and implementing repeatable, standardized operational processes across a client base

Experience managing third-party/vendor relationships and engagements

Ability to operate as a senior escalation point for client-facing issuesExperience collaborating with Commercial, Product Management, and Operations functions

Solid understanding of the technology industry and SaaS fundamentals

Technical fluency in integration methods and messaging protocols is an added advantage

Well-developed analytical and problem-solving skills

Strong collaborative skills; highly motivated and result-oriented

Core Competencies

Demonstrates extensive experience in building and scaling high-performing teams within the capital markets domain, while effectively managing production support operations and third-party vendor relationships. xysqume Proven ability to design and implement standardized operational processes that enhance client onboarding and service delivery.

Highest-signal resume keywords

10+ Years Experience In Client Services

People Leadership Experience

Production Support Operations Management

Third-Party/Vendor Relationship Management

Capital Markets Domain Expertise

ATS Optimization Keywords

Hard Skills

Operational Process Design

Client Onboarding

SaaS Fundamentals

Integration Methods

Messaging Protocols

Soft Skills

Analytical Skills

Problem-Solving Skills

Collaborative Skills

Motivation

Result-Oriented

Industry Keywords

Capital Markets

Buy Side Ecosystem

Service Level Agreements

Continuous Improvement Culture

Client-Facing Issues

Head of Connectivity – Investment Management Platform

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