My client is an iconic luxury venue in Milan and is seeking an exceptional General Manager to lead its operations, guest experience, commercial performance, and people strategy.

This is a high-profile leadership role for a hospitality professional who understands that true luxury is defined by personal recognition, emotional intelligence, flawless execution, and the ability to make every guest feel genuinely at ease.

The successful candidate will combine refined hospitality instincts with strong operational discipline, commercial awareness, and the confidence to lead a large, diverse team in one of Milan’s most prestigious environments.

Role Purpose
The General Manager will have overall responsibility for the venue’s day-to-day operation, financial performance, service culture, reputation, and long-term development.

This role requires a highly visible and hands-on leader who is present on the floor, knows the venue’s guests and team members personally, anticipates needs before they are expressed,

and ensures that every interaction reflects the standards of an iconic luxury destination.

Outstanding luxury leadership depends on the balance between guest satisfaction, team performance, profitability, and emotional intelligence.

Key Responsibilities
Guest experience and luxury standards
- Create a consistently exceptional and highly personalised guest experience across every area of the venue.
- Build genuine relationships with regular, influential, and high-profile guests, remembering preferences, occasions, and personal details.
- Ensure guests are welcomed with warmth, discretion, confidence, and effortless professionalism.
- Personally oversee VIP arrivals, private events, special occasions, and sensitive guest requirements.
- Anticipate guest needs and resolve concerns quickly, discreetly, and generously.
- Establish service standards that are refined, natural, and never mechanical.
- Ensure every detail-from arrival and ambience to farewell is delivered with

General Manager

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