Senior Underwriting Operations Technician

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This role works within the Bermuda office and has a dotted-line report to the Operations Business Partnering team in London.The Operations Business Partnering Team is responsible for ensuring that Chaucer captures, processes, reports and controls business data correctly and efficiently. The Team also has responsibility for managing third party business partners involved in these data management processes.

This role offers an excellent opportunity for an experienced insurance professional to take a senior level position, drive operational excellence, and contribute to the success of the Operations Business Partner team.
- Daily monitoring of dedicated mailbox ensuring all queries are answered within SLA
- KPI/CRM monitoring
- Completion of daybook entries and Wizards where necessary
- Attaching slips in main workflow system and data enrichment
- Checking Charisma entries, investigating anomalies and reporting on quality
- Co-ordinating exception reports and addressing issues using RCA
- Close liaison with Business Partners and Velonetic technicians




- General maintenance of policy history, which involves organisation and filing
- Completion of pricing models (where required)
- Preparing and distributing weekly reports
- Assist in the maintenance, review and updates to Business Partner procedure manuals
- Preparation of materials and attendance meetings as required
- Answering queries from Chaucer’s outsourcing team
- Supporting Underwriting teams in daily tasks
- Support UAT as required
- Identify opportunities to streamline operations and improve efficiency
- Perform analytics comparing estimated and reported premium, losses, and commissions
- Identify variances, trends, and anomalies to support underwriters in setting best estimates
- Ensure accounts remain up to date, improving confidence in portfolio‑level financials
- Liaise with brokers, underwriters, and treasury on letter of credits of requests.Verify amounts from cedants/brokers in requests and follow‑up to

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