OverviewHead of Sales and Customer Experience role at WeRoadABOUT WEROAD: With 200 team members and 3K Travel Coordinators, we're a community of travelers who turn every trip into a life-changing experience. We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry. Before you apply, please read throughour Cultural Manifesto About the roleJOB TITLE: Head of Sales and Customer ExperienceLOCATION: Milan (Hybrid)TYPE OF CONTRACT: Permanent, Full TimeSALARY RANGE: up to €70K gross + bonusWhat you'll doOwn the end-to-end Sales & Customer Experience strategy for our markets, from the very first user interaction to their entire journey. Design a coherent and holistic journey across every touchpoint (calls, WhatsApp, emails), with a strong coordination with the CRM team and Consumer Tech OpsGuide the team to deliver top-notch consumer assistance quality, always delivering the WOW factor and be able to reach high targets of sales conversion, SLAs and consumer satisfaction levels.Manage,

motivate and develop the Sales & Customer Operations team, currently counting 15 FTEs.Pull team development and technology levers to balance the value of team interaction and AI/tech platform scalability and efficiency.Set up continuous sales and post-sales trainings to keep improving our team in supporting WeRoaders and offering the best caring initiatives in case of unmatched travel experience.Coordinate with CRM team to develop retention and engagement strategies for past WeRoaders by analyzing cohorts and tailoring lifecycle communications and win-back actions.Manage tour offering from a sales & customer experience lens: oversee attributes and status, coordinate new allocation requests and drive actions that maximize sales, fill rate and trip experience.Activate high-impact acquisition levers with Marketing & Community (e.g., referral, flash promos), bringing creativity to new sales plays while keeping the experience

Spanish-English Speaking Sales Executive

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