Position Specialist - Milano Profile At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, including +2000 in Italy and 15,000 in Europe and Middle East, we connect customers and beauty brands within the world's most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
As a Specialist, and a valued member of one of the Milano team,

you will excel and enjoy this position if you are ready to actively handle the following missions:
Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket...) and Omnichannel services (Sephora+, Click & collect, App download).
Monitoring team performances (both personal and store KPIs) and define corrective actions.
Managing the department team and its performances, developing team members skills and talents.
Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection).
Training on technical skills.
Resolving any disputes.
Developing team working spirit and animate every member of the team to make them achieve their goals.
Informing the team through briefing about the current results and the daily/monthly objectives.
Guaranteeing the best Customer Journey ensuring guidelines respect.
Mo

Specialist - Milano

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