Sales Supervisor
Pubblicato il 19-08-2026 - Mode Search in Italia
Mode Search is supporting a luxury women's fashion brand in the search for a dynamic and customer-focused Sales Supervisor to join their team in Milan, based at their Via Santo Spirito location. This is a very exciting time to join the company as they expand their European footprint and continue a period of significant growth. The role offers the opportunity to be part of a flagship store in one of the world’s leading fashion capitals, contributing to the brand’s success.
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The Role
- Lead by example on the sales floor, delivering an exceptional customer experience at all times
- Build and maintain long-term relationships with clients to drive repeat business and clienteling initiatives
- Support the management team in driving sales performance through effective use of KPIs and selling tools
- Actively engage with customers via in-store styling, follow-up communication, and personalised service
- Maintain high standards of store presentation, ensuring the space reflects the brand’s image and values
- Participate in daily operational routines including open/close checklists,
back-of-house organisation, and Division of Responsibility (DOR) execution
- Act as a key support for the Store Manager in coaching, motivating, and developing junior team members
- Contribute to a positive team environment, encouraging collaboration and a culture of feedback and continuous improvement
- Demonstrate strong product knowledge and communicate key collection trends to both team and clients
- Take ownership when working solo on store coverage, including all operational and service responsibilities
Requirements
- Previous experience in a retail sales or supervisor role, ideally within the fashion or lifestyle sector
- Proven track record of developing a client book
- Proven ability to meet and exceed sales targets while delivering a best-in-class customer experience
- Confident, personable, and proactive with a passion for fashion and styling
- Strong communication skills and the abil